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Find out what our customers have to say about Kings Lynn Volkswagen.

  • "Staff, who I have known many years, simply the best!!  Professional and caring, and having worked in Sales for 45 years I consider myself to know good service."

    Mr Neil Cole

  • "My car was collected and returned by a driver.  I was shown by video what problems they solved etc and how to solve one myself.  Everyone I spoke to on the telephone was very helpful and courteous."

    Mrs Jacqueline Gurney

  • "Excellent customer service from Chris in the service team. I was kept informed of the progress of my MOT by a short video clip being sent to me via email. I was picked up from my job and driven back to Volkswagen to collect my car, which ensured I was not inconvenienced and unable to pick my car up. My car was valeted inside and out and I was also given a full breakdown of charges and any advisories on my MOT."

    Miss Cally Wright

  • "

    Just a quick note to thank you for sending the video of the problems with my car tyres. The pictures and commentary were really informative; the damage can easily be seen. Also, I was impressed with the work that was done. Please pass on my thanks to all concerned.


    Judith Waite

  • "The very warm welcome and politeness of all of the staff was very pleasing.  I was warmly greeted by the receptionist when I walked into the superbly refurbished garage.  I was immediately offered a hot drink.  The service adviser was with me immediately and was very professional, but at the same time very personable.  The mechanic was immediately available to accompany me on a test drive to listen for a noise in the driver’s door.  He was very good and located the noise immediately.  I left the car and explained the time I needed to pick it up.  Prior to that time I received a text to say the service was done and the noise sorted.  On arrival at the garage I was attended to immediately.  Everything was explained and I was shown a short video of the service etcetera which was impressive.  The car had been cleaned and vacuumed which was greatly appreciated.  I received a telephone call on the second working day after the service to ask if all was okay.  The Marriott Group has really improved this garage, both with the building and the attitude and quality of the staff.  Well done Kings Lynn Volkswagen."

    Reverend Gillian Stevens

  • "As a woman, buying a car can be a daunting experience. As a woman who has not owned a car for 12
    years whilst living in London the experience was going to include a fast catch up on the advances in car technology in that  time. I knew what I needed from a car but salesmen may want to push a particular model for their company.  Stuart Large, the Kings Lynn VW salesman who dealt with my purchase, listened to me and was quick to take on board what I wanted from a car  - reliability, ability to cope with the Norfolk weather and road conditions, a decent sized boot and good mpg. The vehicle I test drove, the new Up!, seemed perfect. But as it was the first car I had looked at I needed to explore and test drive a few more cars. Stuart Large and his fellow salesmen did not try to offer any other inducements to make me buy the Up! straight away. They seemed confident that the VW product would speak for itself in comparison with any other cars I might test drive. They were correct in being confident in their product as after trying several other cars, I came back to purchase the VW Up!


    Mrs L. Krushelnyckyj

  • "The adviser was first class in all communications. She provided excellent service and was far better in her responses than any of your competitors, Audi, Mini, BMW, to name three that I looked at before I chose the Beetle. She also went the extra mile, once noting the car was a gift for my mother-in-law. First class. Her name was Carrie Harding"

    Mr Robert Noble

  • "They really put themselves out and nothing was too much trouble for them. They even covered the car, because it was raining outside."

    Mrs Goodchild

  • "The professional manner Simon (the Salesman) showed my wife and myself around the car. Nothing was too much trouble."

    Mr Hoppenbrouwers

  • "We visited Kings Lynn Volkswagen on a Saturday afternoon after going to a few dealers. I have always had Volkswagen's from another local dealer so I went there first and asked them what would they give me for my old one?. They told me that when I had decided what one I would like to get next, to let them know and then they would give me a price for my old one. I called in at Kings Lynn at 4:00 on a Saturday afternoon and asked them for a price for my old one and they gave me a price there and then. There was a choice of two, a new one and a second-hand one. At first I could not make my mind up and then in the end I just got the new one. They phoned round and there was only one in the country and then they found out that one was sold. They got on their computers and found out that there would be one coming in the colour and the specification I wanted."

    Mr Stuart Large

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